Contact Centre Agent
Location: Basildon, Essex
Salary: £8.79 per hour
Temporary – (View to go permanent after 13 weeks)
Shifts include weekend working 11:00 – 19:00 and 15:00 – 23:00
Sector: Call Centre
Job Reference: HT785555
Our client is a Large Financial Services organisation based in Basildon. Currently seeking confident and professional Contact Centre Agent to join their fast growing team. This is a Customer Service based position dealing with varied types of calls for card holders, within a busy team, supporting our clients with all of their needs.
Handles both inbound & outbound calls, which are predominantly routine, but may require deviation from standard screens, scripts, and procedures
Handles customer inquiries and problems via the telephone
Deal with inquiries, resolve problems associated with a security stop on a card and suspected fraudulent activity
Monitor systems to detect possible fraudulent behaviour related to credit card usage and contact card holders to investigate possible fraud
Researches problem areas and documents processes used to correct issues
Customer service is the primary function, but may include having to escalate a complaint to a senior or manager
Use computerised system for tracking, information gathering, and/or troubleshooting
Follow established procedures, but have the ability to deviate when needed, and requires only general supervision
Requires sufficient knowledge to comfortably deal with customers and challenge some of the details they may provide
Previous customer service or contact centre experience preferred
Due to the high response received for some vacancies, we regret that we are sometimes unable to reply to all applicants. If you have not been contacted within 7 days, please assume that your application has been unsuccessful on this occasion. However, we will keep your details and notify you of any other opportunities.
Please note, you will be asked to provide your eligibility to work in the UK.
For more information on this position, please contact Hayley Taylor at Adore Recruitment.
Adore Commercial is part of the Adore Recruitment group and specialises in commercial recruitment across the UK. Some of our key sectors include Sales Administrator, Call Centre Agent, Customer Service Specialist, PA/Secretarial, Receptionist Service Co – ordinator, Operations Assistant, Productions Administrator, Import/Export Clerk, Finance Manager, Compliance Assistant, Event Managers, Procurement/Purchasing and Facilities Manager. We are acting as an employment business/agency.
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