Helpdesk Agent

Adore Recruitment
  • Post Date: December 18, 2018
  • Applications 0
  • Views 53
Job Overview

Helpdesk Agent

Location: Basildon, Essex

Salary: £8.79 per hour

Temporary/ Full Time – Rotating shift pattern including weekend work

Sector: Call Centre

Job Reference: HT833051

 

Our client based in Basildon are currently seeking confident and professional Helpdesk Agents to join their fast and growing team.

 

Job Responsibilities

Helpdesk is the team that offers a help and support service to Merchants (shops, restaurants) that use the card machines (in-store chip and pin machines), transactional queries, not technical.

  • Inbound and outbound calls, which are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
  • Handles client service enquiries and problems via the telephone.
  • May answer enquiries and resolve problems.
  • May receive and respond via mail, fax or email

 

Scope of Job

  • Uses computerised system for tracking
  • Information gathering, and/or troubleshooting
  • Uses established procedures, but have the ability to deviate when needed, and requires only general supervision

 

Autonomy

  • Performs work that is varied and that may be somewhat difficult in character, but usually involves limited responsibility.
  • Some evaluation, originality or ingenuity is required.

 

Competencies

  • Accuracy / Attention to Detail
  • Technical skills/abilities/interests
  • Customer & Client Service Management
  • General Computer Competencies
  • Customer Support Systems

 

A driving licence is ideally needed for this role due to location of the business

 

Due to the high response received for some vacancies, we regret that we are sometimes unable to reply to all applicants. If you have not been contacted within 7 days, please assume that your application has been unsuccessful on this occasion. However, we will keep your details and notify you of any other opportunities.

 

Please note, you will be asked to provide your eligibility to work in the UK.

 

For more information on this position, please contact Hayley Taylor at Adore Recruitment.

 

Adore Commercial is part of the Adore Recruitment group and specialises in commercial recruitment across the UK. Some of our key sectors include Sales Administrator, Call Centre Agent, Customer Service Specialist, PA/Secretarial, Receptionist Service Co – ordinator, Operations Assistant, Productions Administrator, Import/Export Clerk, Finance Manager, Compliance Assistant, Event Managers, Procurement/Purchasing and Facilities Manager. We are acting as an employment business/agency.

Job Detail
  • Hourly Rate£8.79
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